GENERAL TERMS AND CONDITIONS OF SALE
GENERAL TERMS AND CONDITIONS OF SALE
Article 1 – Application of the General Terms and Conditions of Sale These general terms and conditions of sale govern all relations between BLM STUDIO, whose registered office is located at 10 Rue de Penthièvre, 75008 Paris, and its clients. These conditions are systematically brought to the attention of each client when placing an order. Placing an order implies full and unconditional acceptance of these conditions, to the exclusion of any other documents (catalogs, brochures, online publications). Any contrary condition set by the client shall be unenforceable against BLM STUDIO unless expressly accepted. BLM STUDIO reserves the right to modify these terms at any time and without prior notice, with such modifications applying to all subsequent orders.
Article 2 – Obligations and Warranties
BLM STUDIO undertakes to use the masters provided by the client solely for the production of the order and in the specified quantities, including the production tolerance.
BLM STUDIO's warranty is limited to the replacement of defective goods, to the exclusion of any other compensation (operational losses, commercial, financial, or moral damages). Any claims must be submitted via email and followed by a registered letter with acknowledgment of receipt (LRAR) within 48 hours of delivery, with a notation on the transport document.
Records inserted directly into cardboard sleeves with a pinched spine may sustain micro-scratches. No claims will be accepted for such cases.
Regarding colored vinyl (marbled, splatter, eco-mix), they may have a more pronounced surface noise than black vinyl. Variations in hue and transparency are inherent to the manufacturing process and do not constitute a defect.
Article 3 – Order Placement, Modification, and Cancellation
Order acknowledgment is confirmed by email. It becomes final when all required elements (payment, duplication authorization, graphic files, and masters) are received and validated.
A digital proof (Bon à Tirer - BAT) must be approved within one business day. Any subsequent modification will result in additional delays. If these new delays are not acceptable to the client, order cancellation will result in a charge of 10% of the initial order's pre-tax amount. Orders already in production cannot be canceled.
Article 4 – Technical Requirements
Graphic files must comply with BLM STUDIO's technical specifications, available upon request. Files submitted in PDF format must meet professional standards (PDF 1.3, FOGRA39, 300 DPI, maximum ink coverage of 320%).
Article 5 – Receipt of Goods
The customer must inspect the goods upon delivery and note any issues on the transport document. Any claims must be made within 48 hours via registered letter with acknowledgment of receipt (LRAR).
In case of lost merchandise, the customer may request either a refund or a new production run.
Article 6 – Disputes and Returns
All returns must be validated by BLM STUDIO. The client bears the costs and risks associated with the return. Defective products will be replaced or credited, up to a maximum of 20% of the pre-tax amount.
Article 7 – Pricing
Prices are those in effect on the order date. Any applicable taxes and duties are the responsibility of the client.
Article 8 – Delivery
Delivery is made to the address indicated on the purchase order and is outsourced to a private carrier. Any delivery delay shall not entitle the client to cancellation or compensation exceeding the transport cost. In case of lost merchandise, the customer may request either a refund or a new production run.
Article 9 – Payment / Invoicing
Payment is required at the time of order by bank transfer or credit card (PayPal). Any late payment will incur late fees and may result in the suspension of orders.
Article 10 – Retention of Title
BLM STUDIO retains ownership of the products until full payment has been received. In case of non-payment, the sale may be canceled, and the products returned.
Article 11 – Intellectual Property
The client declares that they hold all rights to the provided masters and files. The client guarantees that no counterfeiting or third-party rights violations are committed.
Article 12 – Data Protection
Collected information is processed in accordance with applicable regulations and is retained only for the necessary duration.
BLM STUDIO - 10 Rue de Penthièvre, 75008 Paris FRANCE